Journey Further: Unmatched Partner Support with ClickTech

PARTNER

Journey Further

INDUSTRY

Full Service Digital Agency

COMPANY SIZE

178 Employees

HEADQUARTERS

Leeds

About

Journey Further is a digital marketing agency that has made impressive strides since its early days. Founded by a small group of three, the agency has evolved rapidly over the past seven to eight years. “We started up about seven or eight years ago now, originally as a PPC agency, but now we’re essentially full service,” shares Scott, the Head of PPC. Today, Journey Further is a full-service agency with a team of over 180, operating across Leeds, Manchester, London, and New York. Their client base spans multiple industries, from ecommerce to travel, finance, and legal – making them true specialists in diverse sectors.

Challenges & How ClickTech Helped

Journey Further encountered some technical challenges when working with Microsoft Advertising. As Scott explains, “With Microsoft being a more specialised platform, it can sometimes be a bit tricky to navigate without the right support.” In the past, these technical issues occasionally created hurdles that led some clients to question their Microsoft investment. “If we came up against certain issues, some clients would say, ‘let’s pause on Microsoft for now,’” Scott recalls.

The partnership with ClickTech, however, transformed their experience. The team’s support particularly stood out. “The support we’ve had from Ben, Niki and the team is incomparable to any other platform… there’s no other platform offering that level of support,” Scott shares.

“I think the team is much more receptive now because they know any technical issues will be resolved quickly“

Results & Partnership Benefits

Thanks to ClickTech’s hands-on assistance, Journey Further has seen a shift in their approach to Microsoft Advertising. “Our ability to get stuff up and running and drive that performance for clients has definitely been lifted,” Scott shares. Although they hadn’t consciously aimed to grow their Microsoft accounts, the reliable support from ClickTech allowed them to keep clients’ investments intact. “It’s meant that those clients haven’t underinvested in Microsoft,” Scott adds.

Another key benefit of the partnership has been the increased confidence within Journey Further’s team. “I think the team is much more receptive now because they know any technical issues will be resolved quickly,” Scott shares. This support extends beyond troubleshooting; Niki recently conducted a best-practice session for their team of 23, which Scott described as “really enjoyable and helpful.”